This Privacy Policy explains how grabxyz.com”the Site,” “we,” or “us”) collects, uses, and protects your personal information when you visit our website or make a purchase.
Information We Collect
We collect certain types of information when you interact with our site, place an order, or contact us. “Personal Information” means details that can identify you as an individual.
Device Information
- Examples: Browser type and version, IP address, time zone, cookies, pages viewed, products viewed, search terms, site navigation activity.
- Purpose: To ensure the website displays correctly and to analyze how visitors use the site, helping us improve your experience.
- Source: Automatically collected via cookies, log files, tags, or similar technologies.
- Disclosure: May be shared with third-party analytics providers such as Google Analytics.
Order Information
- Examples: Name, billing and shipping addresses, payment details (such as credit card or PayPal information), email, and phone number.
- Purpose: To process orders, arrange delivery, confirm payments, send receipts/confirmations, communicate with you about your purchase, screen for fraud, and—if you’ve given permission—send marketing updates.
- Source: Provided directly by you when placing an order.
Customer Support Information
- Examples: Any details you share when contacting us for help.
- Purpose: To respond to inquiries and provide support.
- Source: Directly collected from you.
Cookies We Use (WordPress)
Cookies are small data files stored on your device to help websites function and improve user experience. We use several types of cookies on WordPress:
Essential Cookies
- Required for the site to function properly (e.g., login, cart, checkout).
- Examples: Session cookies, WooCommerce cart cookies, security/authentication cookies.
Performance & Analytics Cookies
- Help us understand how visitors use the site. Data is anonymous and aggregated.
- Examples: Google Analytics cookies, Jetpack/WordPress statistics.
Functionality Cookies
- Remember user preferences and settings for a smoother experience.
- Examples: Saved cart items, preferred language, login state.
Targeting & Advertising Cookies
- Track browsing behavior to deliver relevant ads and measure campaign performance.
- Examples: Google Ads cookies, Facebook Pixel, remarketing cookies.
Social Media Cookies
- Enable sharing and integration with social platforms.
- Examples: Facebook, Instagram, Pinterest buttons or login integrations.
Managing Cookies
You can control or disable cookies through your browser settings. Some cookies expire when you close your browser, while others last longer (from 30 minutes to 2 years). Please note that disabling cookies may affect certain site features.
For more details about cookies and how to manage them, visit www.allaboutcookies.org.
Sharing Personal Information
We may share your Personal Information with trusted service providers to operate our website and fulfill your orders. For example:
- WordPress/WooCommerce plugins that manage store functionality.
- Payment processors such as PayPal, Visa, or Mastercard to complete transactions.
- Analytics and advertising partners like Google Analytics or Facebook Ads to improve our services and marketing.
We may also share information if required by law, to respond to legal requests, or to protect our rights.
Behavioral Advertising
We may use your information to show you targeted advertising or marketing communications. Examples include:
- Google Analytics (see opt-out tools)
- Facebook Ads (see Ad Preferences)
- Google Ads (see Ad Settings)
You can also opt out through the DAA opt-out tool.
How We Use Your Information
We use your information to:
- Provide and deliver products or services
- Process and verify transactions
- Communicate with you about orders and updates
- Improve our website and user experience
- Send marketing offers (if you’ve opted in)
GDPR & Data Rights
For visitors from the EEA:
- We process information under lawful bases such as consent, contract fulfillment, legal compliance, or legitimate interest.
- You have the right to access, update, or request deletion of your personal data at any time.
Data Retention
We keep your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.
Automated Decision-Making
We do not engage in automated decision-making that significantly affects customers. WordPress security plugins may temporarily block suspicious IPs after repeated failed login attempts, but these blocks expire automatically.
Do Not Track
Currently, we do not change our data collection practices in response to “Do Not Track” signals due to the lack of a uniform industry standard.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or best practices. Updates are effective immediately once posted on this page.
Contact Us
Grabxyz
Customer Service: Monday–Friday, 9:00 AM – 5:00 PM PST
Email: support@grabxyz.com
Phone: +1 (669) 444-2909
Address: 10162 Beardon Drive Cupertino, CA 95014, United States
We aim to respond to all emails within 12 business hours.