Order Processing Time
Orders placed on Grabxyz.com are processed within 1–2 business days (Monday–Friday). We do not process, ship, or deliver orders on weekends or public holidays.
Orders placed before 2 PM PST are processed the same day; orders placed after will be processed the next business day
Estimated Delivery Timeframe
- Standard shipping is free on all U.S. orders.
- Estimated delivery time: 3–7 business days depending on location.
Shipping Method & Carriers
All orders are shipped and fulfilled by Grabxyz. We may use trusted logistics partners such as FedEx, UPS, or USPS to deliver your order.
Tracking Information
Once your order ships, you will receive a tracking number via email with a direct link to our tracking tool. You can also copy and paste the tracking number into the carrier’s website for real-time updates. Tracking information will become available shortly after shipment.
Packaging
All orders are securely packaged to prevent damage in transit, ensuring your items arrive in excellent condition.
Unavailable or Out-of-Stock Products
We keep our catalog synced with our suppliers; however, in rare cases, an item you ordered may become unavailable after purchase.
If part of your order cannot be fulfilled, we will ship the available items and issue a refund for the unavailable item(s).
You will not be charged for items that are not shipped.
APO/FPO & International Shipping
At this time, we do not ship outside the United States or to APO/FPO addresses. We may expand to these destinations in the future.
Order Cancellations
Orders can be canceled within 24 hours of placement, provided they have not yet shipped. Approved cancellations will be refunded in full.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Include a clear photo of the item to help us process your request.
For replacements, we will ship the correct item and provide a prepaid return label for the original product. Returned items must be in their original condition and packaging.
Missing Orders
If tracking shows your package as delivered but you haven’t received it, first check with your local carrier for delivery details. If the issue remains unresolved, contact our support team for assistance.
Incorrect Items Received
If you receive the wrong item, please notify us promptly. We will ship the correct product and provide a prepaid return label for the incorrect item. Returned items must be unused, in original condition, and in their original packaging.
Billing Policy
Your payment method will be charged at the time you place your order. Charges will appear on your statement under our store name.
Contact Us
Grabxyz
Customer Service: Monday–Friday, 9:00 AM – 5:00 PM PST
Email: support@grabxyz.com
Phone: +1 (669) 444-2909
Address: 10162 Beardon Drive Cupertino, CA 95014, United States
We aim to respond to all emails within 12 business hours.